Kindly accept this note as a form of appreciation and acknowledgement that Tonoya Webb performed, in my view, beyond ‘ordinary expectation’ caring for my father Donald O. Edwards. Each time I visited she was taking outstanding care of my dad serving his needs. She made sure he was clean, dressed and fed with anything he desired. Even though he refused to eat in his last few days Tonoya made sure dad was comfortable and wanted for nothing.
Her customer service skills and dedication to her job is not something you find often and you should be honored and delighted to have her amongst your staff. Please share a special recognition award of some sort as the employee of the month or a similar fifteen minutes of ‘fame’
From a truly delighted customer of Spring-Hills, thanks to your staff and especially Tonoya for the care and love exhibited and shared with my dad – Donald O. Edwards.
Again, please let her know of this correspondence.