Dear Ms OLeary,I felt the need to write to you to let you know how very happy I am with the care my mother is getting in your spring hills Morristown location. My name is Bette and I am the daughter of Thelma V, age 95. My mother lived with my family for over 13 years before I realized I could no longer care for her safely and placed her in Spring Hills M/T 2 1/2 years ago.I was so nervous leaving someone else to care for her, but I have found the entire staff caring and responsible, always pleasant and smiling. They are taking wonderful care of my mom on a daily basis, and always treat her with respect and courtesy. I visit my mom at least once a week, and the entire staff is always so helpful to both mom and myself. My mom is deaf, and hesitates to join in the various functions going on, but the aides always come by and talk her into participating in the activities offered. Karen Griffiths has been a wonderful help to both mom and myself. Whenever I have any questions or problems, she has always taken the time to respond immediately by email or phone call to allow me to feel comfortable and welcomed. I remember one time she caught me crying in the hallway over my mother, and she put her arms around me and comforted me and assured me all would be alright.Spring Hills is now an important part of my family, and I have every bit of confidence that they are taking care of my mom with the same love, caring and respect that I would. I honestly don't know what I would do without Karen Griffiths and Spring Hills. Just thought you might want to know what a great job Spring Hills M/T is doing.